Zudue Frequently Asked Questions
Find quick answers to common questions about Zudue.
Who determines the rates for the services?
Each Partner determines their own rates for the services they offer, including video calls, questions, and shout-outs. Prices are set by them and are visible when you choose a service.
How do video calls work without a specific time slot?
We use a flexible availability-signaling system:
- You book a call for a specific date, not a time.
- You don't need to stay online all day. Tap 'I'm Ready' when you're available—that's the signal for the partner to start your call.
- Partners can initiate calls between 8 AM and 6 PM IST when you've signaled readiness.
- If you miss a call attempt, simply tap 'I'm Ready' again when free. Your booking remains active until completed or cancelled.
How far in advance do I need to book a call?
Fans can book anytime if there is slot availability. There is no minimum advance booking requirement—simply check the partner's calendar for available dates.
When will my call actually happen?
Calls are completed when both sides are available:
- Tap 'I'm Ready' when you're free—that signals the partner to start your call.
- Partners can initiate between 8 AM and 6 PM IST when you've signaled readiness.
- If you're busy, stay offline and tap 'I'm Ready' when you can talk.
- Your booking stays active until completion or cancellation.
What call durations are available?
You can choose from the following call durations:
- 1, 2, or 3 minutes
- 5, 7, or 9 minutes
- 12 or 15 minutes
Prices vary by duration and are set by each partner.
What happens during a video call? Is there a timer?
Yes, all video calls have a visible timer showing the remaining duration, which starts as soon as you join. A 30-second warning indicator will appear before the call automatically ends. You'll have standard controls like mute/unmute and start/stop video during the call.
What if the Partner doesn't initiate the call I booked?
If a partner fails to initiate your call by 6 PM IST on the scheduled date, the booking is marked as "Expired." You will automatically receive a full refund for the booking.
Can I get a refund if I cancel a scheduled video call?
Refunds are available until the interaction is semi-fulfilled. After partial fulfillment (e.g., call started or partner attempted and you joined briefly), refunds are reviewed by admin. If nothing has started, you receive a full refund.
What happens if my call gets disconnected?
If your call is dropped due to a technical issue, please contact our support team through the Help Center with the details of the booking. They will investigate and provide a resolution.
How does the 'Ask a Question' service work?
Pay once and submit your question. Partners reply within 48 hours on-platform. If unanswered, you receive an automatic full refund.
How are 'Personalized Shout-Outs' delivered?
Request the shout-out and provide details. Zudue coordinates and quality-checks the video before delivery. One free re-cut is available if the message doesn’t match your request.
How many concurrent bookings can I have?
Fans can hold up to two concurrent bookings at any time.
Are calls recorded?
Recording is disabled by default and only enabled with explicit mutual consent.
What's the difference between Regular and Premium Partners?
All fans can access Regular Partners without any verification. Premium Partners choose to interact only with fans who have completed our optional KYC (Know Your Customer) verification. This provides an additional layer of security for their interactions.
Why would I need KYC verification as a fan?
KYC verification is optional for fans and is only required if you wish to interact with Premium Partners. Some partners prefer this additional security measure. The KYC process helps us maintain a safe environment for all users.
Do I need to use a third-party app to connect with Partners?
No. All interactions, including video calls, happen directly on the Zudue platform. You do not need to download or use any other applications.
What if a user behaves inappropriately during a call?
Zudue is committed to maintaining a safe and respectful community. Any user (fan or partner) found to be engaging in abusive, hateful, or inappropriate behavior may have their account suspended or permanently banned. All users can report incidents to our support team for review.
How do I become a Partner on Zudue?
You can register for a partner account on our website. You will need to complete your profile and a mandatory KYC (Know Your Customer) verification. This is a crucial step to ensure a secure and trusted environment for all users.
As a Partner, how do I set my availability?
Partners can manage their availability through the Partner Dashboard:
- Availability is dynamic based on slot availability—set dates when you're available for calls.
- You can set a maximum daily call time (up to 300 minutes).
- All dates default to 'Unavailable' until you explicitly mark them as available.
How are payments processed?
Payments are prepaid in INR via Razorpay and the Zudue wallet. Refunds are processed after review (where applicable).
How do I get support or report an issue?
For any questions, technical issues, or to report an incident, please visit our Help Center. Our support team is available to assist you.
How do I delete my account?
To delete your account, please contact our support team through the Help Center. They will guide you through the process.
What should I do if I can't sign in to my account?
If you're having trouble signing in, you can use the "Forgot Password" option on the login page. If you continue to experience issues, please contact our support team for assistance.
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