Zudue Frequently Asked Questions

Each Partner determines their own rates for the services they offer, including video calls, questions, and shout-outs. Prices are set by them and are visible when you choose a service.

We use a flexible date-based system for your convenience:

• You book a call for a specific date, not a time.
• On the booked date, you must be available between 8 AM and 6 PM IST.
• The partner will initiate the call during this window.
• If you miss the initial call, an "I'm Ready" button will appear on your dashboard. Clicking this signals to the partner that you are online and ready, moving you to the top of their queue.

Calls must be booked at least 3 days in advance from the current date. This lead time helps partners manage their schedules effectively.

You can choose from the following call durations:

• 1, 2, or 3 minutes
• 5, 7, or 9 minutes
• 12 or 15 minutes

Prices vary by duration and are set by each partner.

Yes, all video calls have a visible timer showing the remaining duration, which starts as soon as you join. A 30-second warning indicator will appear before the call automatically ends. You'll have standard controls like mute/unmute and start/stop video during the call.

If a partner fails to initiate your call by 6 PM IST on the scheduled date, the booking is marked as "Expired." You will automatically receive a full refund for the booking.

Cancel anytime before fulfillment for a 100% refund. Once the call is fulfilled, refunds are not applicable.

If your call is dropped due to a technical issue, please contact our support team through the Help Center with the details of the booking. They will investigate and provide a resolution.

Pay once and submit your question. Partners reply within 48 hours on-platform. If unanswered, you receive an automatic full refund.

Request the shout-out and provide details. Zudue coordinates and quality-checks the video before delivery. One free re-cut is available if the message doesn’t match your request.

Fans can hold up to two concurrent bookings at any time.

Recording is disabled by default and only enabled with explicit mutual consent.

All fans can access Regular Partners without any verification. Premium Partners choose to interact only with fans who have completed our optional KYC (Know Your Customer) verification. This provides an additional layer of security for their interactions.

KYC verification is optional for fans and is only required if you wish to interact with Premium Partners. Some partners prefer this additional security measure. The KYC process helps us maintain a safe environment for all users.

No. All interactions, including video calls, happen directly on the Zudue platform. You do not need to download or use any other applications.

Zudue is committed to maintaining a safe and respectful community. Any user (fan or partner) found to be engaging in abusive, hateful, or inappropriate behavior may have their account suspended or permanently banned. All users can report incidents to our support team for review.

You can register for a partner account on our website. You will need to complete your profile and a mandatory KYC (Know Your Customer) verification. This is a crucial step to ensure a secure and trusted environment for all users.

Partners can manage their availability through the Partner Dashboard:

• You must set availability at least 7 days in advance.
• You can set a maximum daily call time (up to 300 minutes).
• All dates default to 'Unavailable' until you explicitly mark them as available.

Payments are prepaid in INR via Razorpay and the Zudue wallet. Refunds are instant for cancellations before fulfillment.

For any questions, technical issues, or to report an incident, please visit our Help Center. Our support team is available to assist you.

To delete your account, please contact our support team through the Help Center. They will guide you through the process.

If you're having trouble signing in, you can use the "Forgot Password" option on the login page. If you continue to experience issues, please contact our support team for assistance.