Safety Guidelines
Effective Date: 1 February 2025
Last Updated: 8 May 2025
Zudue is committed to providing a secure, respectful, and meaningful space for all users—Fans and Partners alike. These Safety Guidelines outline the principles and proactive steps we take to maintain a trustworthy environment, especially for minors, vulnerable users, and public-facing personalities.
1. VERIFIED IDENTITIES & KYC
- All Partners must complete KYC before offering services.
- Fans accessing Premium Partners must also undergo optional KYC.
- Minors must provide guardian details, including consent and contact info.
- Zudue verifies IDs to reduce impersonation, fraud, and inappropriate activity.
2. ONE-ON-ONE INTERACTION RULES
Zudue facilitates private video calls. To ensure these remain respectful and safe, all users must adhere to the following rules:
Strictly Prohibited
- Sexual, suggestive, or adult content
- Harassment, bullying, intimidation, or threats
- Hate speech, casteist, racist, or communal content
- Asking for personal contact information
- Recording or distributing the call without consent
Required of All Users
- Use real identities (display name, not alias)
- Be respectful, professional, and culturally sensitive
- Use the call only for the stated booking purpose
- Report violations via platform reporting features or email
3. SHOUT-OUT SAFEGUARDS
- All shout-out videos are reviewed by Zudue Admins before being shared.
- If the content submitted by a Fan is inappropriate, Admins may reject it and issue a refund or warning.
- Partners should never include offensive, misleading, or third-party promotional content in shout-outs.
4. ASK-A-QUESTION PROTECTIONS
- Questions that include harassment, abuse, or off-topic trolling may be rejected.
- Zudue reserves the right to refund and block accounts that misuse this feature.
5. REPORTING & RESOLUTION
Users can report:
- Harassment or misconduct during calls
- Inappropriate shout-out or question content
- Technical issues or abusive chat history
Report via:
- Via Email: safety@zudue.com
- Via Platform: Use the "Report" button in the app (coming soon).
- Via Grievance Officer: Contact details are available in our Privacy Policy.
Zudue investigates all complaints confidentially within 72 hours, with appropriate penalties up to and including account suspension.
6. PROTECTING MINORS
- Verified guardian details are required if the Fan is a minor.
- Zudue prohibits one-on-one video calls between adult Partners and minors unless the minor is KYC-verified and supervised via guardian consent.
- Inappropriate behavior involving minors will be reported under applicable laws including the POCSO Act, 2012.
7. TECHNICAL SAFEGUARDS
- Encrypted video calls (via Jitsi or similar)
- OTP-secured logins
- No download access to video call recordings (Zudue doesn't store them)
- Admin moderation for all shout-out videos
Consequences for Safety Violations
| Violation Type | First Offense | Repeated/Severe Offense |
|---|---|---|
| Harassment/Inappropriate Call | Warning or call voided | Permanent account suspension |
| Inappropriate Question or Shout-Out | Content rejected + warning | Account suspension/refund ban |
| Impersonation/Fraud | Account deactivation | Report to authorities |
| Exploitation of minors | Immediate suspension | Report to law enforcement |
Our Shared Responsibility
Creating a vibrant and respectful community is a shared responsibility. We rely on all our users to uphold these standards by using platform features as intended, respecting boundaries, and reporting any red flags immediately. By using Zudue, you agree to abide by these Community Guidelines and our Terms of Service.
Thank you for helping make Zudue a welcoming place for everyone.